Transparency is a core value for us, and we’re committed to being clear about how your contributions are used. For online donations, 98.25% goes directly to the cause, with the remaining 1.75% covering an external fee charged by our payment partner. Donations made through other methods are allocated entirely to the beneficiaries. Aside from this small external cost for online donations, we operate a 100% donation policy.

We strive to ensure transparency and trust in our fundraising efforts. If there is a rare case where something is not right, we offer a full refund to donors for their peace of mind. All funds raised on our website will be transferred to the beneficiary’s charity platform, such as GoFundMe, Crowdfunding, or Chuffed, every 30 days or sooner. Once donations have been transferred to a third-party platform, refunds can no longer be processed.

1. Introduction:

We at the The Olive Branch Group, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, and use donor data, particularly when it involves financial transactions and refund requests

2. Data Collection:

We collect the following types of donor data: Personal Information: Name, email address and phone number.

Financial Information: Payment details (e.g., credit/debit card information, bank account details) for donation processing.

Transaction History: Donation amount, date, and method of payment.

Communication Preferences: Your preferences for receiving updates and promotional materials.

3. Data Usage:

Your personal data is used for the following purposes:

Donation Processing: To process your donations securely and efficiently.

Financial Records: To maintain accurate financial records and comply with legal obligations.

Refund Requests: To verify and process refund requests as per our refund policy.

Communication: To provide you with receipts, acknowledgments, and updates about our initiatives.

Compliance: To adhere to applicable laws and regulations.

4. Data Storage & Security:

We take appropriate measures to ensure the security of your personal data:

Encryption: Financial data is encrypted and stored securely.

Restricted Access: Only authorized personnel have access to donor data.

Third-Party Security: We work with trusted payment processors who comply with industry security standards.

Data Retention: We retain personal data only as long as necessary for legal, financial, and operational purposes.

5. Sharing of Information:

We do not sell, rent, or trade donor information. However, we may share data with:

Payment Processors: To securely process donations.

Legal Authorities: If required by law or to protect our rights.

Service Providers: Third-party vendors who assist in processing transactions, maintaining records, or communicating with donors.

6. Refund Requests If you request a refund for your donation, we may collect and use additional information, such as:

Proof of Transaction: To verify the donation.

Reason for Refund: To process the request accordingly.

Refund Processing: To complete the refund through the original payment method. Refund requests are subject to our refund policy, which is available upon request.

7. Your Rights:

As a donor, you have the right to: Access, correct, or update your personal data. Request the deletion of your personal data (subject to legal and financial record-keeping obligations). Opt-out of marketing and promotional communications.

8. Contact Us:

For any inquiries about this Privacy Policy or how your data is handled, please contact us at: theoilvebranchgroup@info.com  

9. Changes to this Policy:

We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review it regularly. By donating to The Olive Branch Group, you agree to the terms of this Privacy Policy.

 

Your Support Matters:

Every donation, no matter the size, plays a crucial role in helping us make a difference. Your generosity fuels our efforts, and we are deeply grateful for your trust and support.

If you have any questions about this policy or how your donation is used, please don’t hesitate to contact us.

Thank you for partnering with us to create meaningful change.

Warm Regards,

The Olive Branch Group